m-cloudy · Cloud account self-service

Cloud account services. One place to follow through.

Customer self-serviceProvider account verificationOrder and operations records

Unify account invitations, recharge and credit transfer requests. Customers can submit information and track progress, while service providers manage orders, notifications and follow-up through shared records.

InviteTrack onboarding requests

RechargeVerify before ordering

CreditRequest same-provider transfers

RecordsCoordinate operations

Core capabilities

Connect customer requests to operational follow-up.

Reduce repeated account checks and scattered messages with a traceable status for each request.

Structured account invitations

Accept invitations for Tencent Cloud International, Alibaba Cloud International and Volcengine International, collecting provider-specific information and tracking results.

Verify before recharge

Check supported account IDs, emails and available credit against provider APIs. Preview recharge details, create a payment order, and allocate cloud credit after payment confirmation.

Track credit transfer requests

Support transfers between different accounts within Tencent Cloud International or within Alibaba Cloud International, subject to account verification, balance conditions and review.

Manage records and notifications

Search invitations, accounts, recharge, refund and transfer records. Campaign settings, statistics, Telegram and Email notifications support operational follow-up.

Capabilities and integration

Confirm the service scope for each provider.

Capabilities depend on provider requirements and the services configured and enabled for the portal.

Scope	Capability	Use	Requirements
Tencent Cloud International	Invitations, verification, recharge and transfers	Central customer account servicing	Partner permissions and onboarding requirements
Alibaba Cloud International	Invitations, credit queries, recharge and transfers	Sub-account servicing	Agency API permissions and supported invitation regions
Volcengine International	Invitation requests through a configured upstream API	A shared invitation entry point	Upstream integration required; recharge is currently unavailable
Payments and notifications	Payment queries, status notifications and records	Connect payment status to credit allocation	Configured payment, email and Telegram services

Use cases

Built around practical needs.

Cloud service providers and partners

Onboarding and recharge support

Offer customers one entry point and follow requests through invitation, payment confirmation and credit allocation.

Customers with multiple accounts

Recharge and same-provider credit adjustments

Check account information before submitting a request and use the issued lookup credentials to follow progress.

Support and operations

Record lookup and exception handling

Filter orders by provider, account and status, and use notifications and statistics to coordinate action.

Subject to provider requirements

Transfers are limited to different accounts with the same supported provider and require applicable verification, balance, settlement and review conditions. Payment options depend on configuration. Immediate onboarding, payment or allocation is not guaranteed. Volcengine International recharge is currently unavailable.

Getting started

Start with the customer service workflow.

Define the providers, account types, payment channels and operational responsibilities, then plan the self-service and back-office workflow.

Open the platform →Discuss your requirements →

Onboarding

Check your environment and requirements.

Plan around your existing accounts, workflow and intended scope.

Provider access

Confirm partner or agency API permissions and supported account services.

Payments and notifications

Prepare enabled payment channels, notification destinations and reconciliation procedures.

Operating rules

Define recharge, transfer, review and customer support responsibilities.